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Grow Your Online Reputation – 5 Tips For Getting More Positive Customer Reviews

Did you know that 97% of people read online reviews before making a decision to work with or buy from your company? We’ve put together 5 tips to help you increase your positive reviews and take control of your online reputation.

Tip #1: Deliver Exceptional Service
Before we even start talking about reviews let’s address the foundation – you need to provide exceptional service

Tip #2: Ask Customers For Reviews
You have not because you ask not. 68% of customers left a review when asked
Make it easy. Send them an email, ask on FB, ask them while you’re on site

Tip #3: Incentivizing Reviews
Give clients a reason to review you! Let’s be honest, it takes time and a lot of clients may not be willing to just leave a review for the fun of it.

Tip #4: Respond to Reviews
Your review platform is another way to interact with clients and instead of it being an echo chamber, you can turn it into positive dialogue by interacting and responding, both to positive AND negative

Tip #5: Monitor Your Brand
Don’t let reviews sneak up on you! Proactively monitor your reviews using Google Alerts, your reputation management team like Marketing 360, or a review platform like Top Rated Local. (www.topratedlocal.com)

At the end of the day, your online reputation is key to the growth and success of your business. Use these 5 tips and you’ll see the results!

Marketing 360® is the #1 Marketing Platform® for Small Business. It has everything you need from design, to marketing, to CRM. Powered by Madwire® – voted one of the Nation’s Best Places to Work by Glassdoor in 2016 & 2017!

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